FAQs
Kelly & Co’s® is an award-winning pet nutrition brand trusted by pet parents around the world. We specialise in freeze-dried raw treats and toppers made with premium,ethically sourced ingredients. What sets us apart is our commitment to realnutrition, backed by science, crafted with care, and recognised by globalindustry experts.
Kelly & Co’s® is proudly Australian-operated, with our sales and distribution team based right here in Australia. While our premium freeze-dried products are made in our own world-class facilities in Thailand—renowned for their quality and innovation—our Aussie company ensures everything reaches pet families across the country with local care and support.
Because it works. Freeze-dried raw food preserves nutrients better than cooked or processed options. At Kelly & Co’s®, we believe raw nutrition is the most natural and
biologically appropriate way to feed pets—and it’s one reason our brand has earned awards for innovation in pet nutrition.
Absolutely. Our formulas are created with the input of leading vets, PhD nutritionists, and animal health experts. Every product we release is designed not just for flavour, but for functional health support. That’s why Kelly & Co’s® has been recognised by international pet industry awards for excellence in formulation and innovation.
Yes—pet safety is at the heart of everything we do. Every batch of Kelly & Co’s® treats and toppers is made with strict quality controls and tested by independent laboratories to ensure it’s free from harmful pathogens like Salmonella and Listeria. We follow a “test & hold” protocol, meaning no product leaves our facility until it passes all safety checks. It’s part of our promise to deliver clean, honest nutrition you can trust.
We work only with trusted suppliers who share our values. Our ingredients come from farms and fisheries that uphold high standards for animal welfare, sustainability, and traceability. It’s part of what makes our products both premium and planet-conscious.
Yes! Kelly & Co’s® proudly supports animal rescue efforts including Soi Dog Foundation and other organisations committed to helping animals in need. Giving back is part of our DNA—and when you shop with us, you're part of that mission too.
We are. From using recyclable and compostable packaging to working with ethical suppliers and reducing transport emissions, we’re actively working toward a
lower carbon pawprint. Our Environmental Statement outlines how we walk the talk.
You can order directly from our online store with fast delivery across Australia. We also offer a flexible subscription service (with 5% off every order!) to keep your pet’s favourites coming regularly—no stress, no running out.
Kelly & Co’s® Australia is an Australian-operated company. While some of our products are produced in world-class facilities overseas, all manufacturing partners are selected based on rigorous safety standards, certifications, and ethical sourcing that align with our brand values and Australian regulations.
Right now, we offer two premium options: our Single-Ingredient Freeze-Dried Treats and our Dinner Booster toppers. Both are made from high-quality raw proteins and gently freeze-dried to lock in nutrients and flavour. They’re a great way to reward, nourish, and boost your pet’s bowl—naturally.
Our Dinner Booster is designed to sprinkle over your pet’s usual meal—dry, wet, raw, or homemade. It adds a burst of protein and raw nutrition that pets love, while supporting better taste and nutrition with every bite. Simply shake a little on top and serve!
Yes! Our single-ingredient treats are perfect for daily training, rewarding, or just showing a little extra love. They’re made with one pure protein, with no fillers, grains, or additives—so they’re gentle on tummies and suitable for regular treating.
Nope! Both our treats and Dinner Booster toppers can be fed straight from the pack. Some pets prefer a softer texture—if that’s the case, you can rehydrate with a splash of warm water. But it’s totally optional.
Absolutely. Our treats and toppers are crafted for dogs and cats of all ages and sizes. Whether you’ve got a playful pup, a senior kitty, or anything in between, our products are a safe and nutritious addition to their daily routine.
Our single-ingredient treats are ideal for sensitive pets! With no added grains, fillers, or artificial nasties, they’re great for elimination diets and pets prone to allergies. We also offer novel proteins like crocodile and venison to help reduce dietary reactions.
We recommend starting with a small amount—around 5–10% of your pet’s total meal volume. You can adjust based on your pet’s preference and needs. It’s a flexible way to boost flavour and nutrition without changing their whole diet.
Many of our single-ingredient treats are suitable for both dogs and cats! They’re made from high-quality meat proteins that appeal to both species. For cats, we recommend smaller cuts or breaking pieces into bite-sized portions.
Yes—you can pair it with dry kibble, wet food, home-cooked meals, or even raw diets. It’s an easy way to elevate any bowl with the nutritional benefits of freeze-dried raw ingredients.
Just keep the pack in a cool, dry place and make sure it’s sealed properly after each use. Thanks to freeze-drying, there’s no need to refrigerate. Once opened, use within 30 days for best freshness.
Our range is made for dogs and cats of all ages, sizes, and breeds. Whether your pet is young, senior, fussy, or sensitive, our treats and toppers provide nutrition that supports their whole-body health—plus, they’ll absolutely love the taste.
Simple and pure—each treat contains just one high-quality animal protein. That’s it. No grains, no fillers, no additives. Whether it’s beef liver, salmon, venison, or crocodile, every piece is gently freeze-dried to preserve its natural nutrients and taste.
Our Dinner Booster is a high-protein, freeze dried topper made to enhance your pet’s regular meals. Just sprinkle it over their food to add flavour, texture, and a nutritional boost. It’s raw nutrition made easy—without changing your whole feeding routine.
Freeze-drying is a gentle preservation process that removes moisture without using heat, so all the nutrients, natural flavours, and aromas stay intact. Unlike cooked or dehydrated treats, freeze-dried products retain the raw benefits pets love—with shelf-stable convenience.
Every batch goes through strict safety testing—including pathogen screening for Salmonella, Listeria, and E. coli—before it’s released for sale. We also use high-pressure processing (HPP) for added food safety, and we work only with suppliers who meet our ethical and quality standards.
No way. We’re proudly free from all artificial nasties. Kelly & Co’s® treats and toppers are 100% natural—what you see on the label is exactly what you get.
Yes! Many of our single-protein treats are ideal for pets with sensitivities. Options like crocodile, venison, or white fish are excellent choices for dogs or cats with common meat allergies or dietary restrictions.
Absolutely. Our treats are lightweight, easy to break into smaller bits, and super high-value—which makes them perfect for training, recall, or just rewarding good behaviour. Dogs (and even cats!) go wild for the flavour.
Yes! While some protein types may suit one species more than the other, many of our treats and toppers are pet-friendly for both. We recommend checking the feeding instructions or reaching out to us if you’re unsure.
You’ll find full feeding instructions and product info right on our packaging and website. If you’re ever unsure about what’s best for your pet, feel free to reach out to
our friendly support team—we’re always happy to help.
Subscribe & Save is the easiest way to keep your pet’s favourite Kelly & Co’s® treats and toppers coming regularly—without having to reorder each time. You’ll also enjoy an ongoing 5% discount on every subscription order. Too easy!
Just select the “Subscribe & Save” option on any eligible product page, choose how often you’d like it delivered (e.g. every 2, 4, or 8 weeks), and add it to your cart. We’ll take care of the rest!
- Save 5% on every order
- Never run out of your pet’s favourites
- Set it once, then forget it
- Total control—skip, pause, or cancel anytime
- Priority shipping on your recurring deliveries
Absolutely. You can log into your account to update the product, quantity, delivery schedule, or payment details whenever you like. We know life changes—your subscription can too.
Yep! If your pantry’s still full, just log into your account and hit “skip” on your next order. No penalties, no pressure.
We’d hate to see you go—but if you need to, you can cancel anytime through your account dashboard. No lock-ins, no hard feelings.
Yes. Creating an account allows you to view and manage all your subscription settings. It only takes a minute to set up, and it gives you full control over your orders.
You sure will! We’ll send you an email before each shipment, so you have time to make changes if needed.
Absolutely! You can add multiple products to your subscription with different delivery intervals. Perfect if your dog and cat have different favourites—or appetites!
Some special or limited-edition items may not be available for subscription. But all our core bestsellers are—and that includes our most-loved single-ingredient treats and Dinner Boosters.
Yes! We deliver to pet parents across the country. Whether you're in Sydney, Darwin, Perth, or somewhere in between—your subscription will arrive on time, every time.